Privacy Policy

This policy describes how we collect, store, use, and protect your personal information. You accept this policy and agree to such collection, storage, and use when you sign up for or use our products, services, or any other features, technologies, or functionalities we offer by accessing our website or by any other means (collectively, the “Dreamshine Services”). We may change this policy at any time by posting a revised version on our website. The revised version will become effective as soon as it is made available on the site. If the revised version includes a substantial change, we will notify you 30 days in advance by posting a notice of the change on the “Policy Updates” page of our site. After this 30-day notice period, you will be deemed to have agreed to all amendments made to this policy.

Important: Opt-out Policy

You may opt out of receiving communications from our website at any time. To do so, simply send an email to contato@dreamshine.com.br indicating your wish to no longer receive communications, or simply click the “unsubscribe” or “remove” link found in each email.

How We Collect Information About You

When you visit the Dreamshine website or use the Dreamshine Services, we collect your IP address and standard web access information such as your browser type and the pages you visited on our website.

If you register, we will collect the following types of information:

• Contact information: your name, address, phone number, email address, and other similar data.

• Financial information: bank account and credit card numbers you provide when purchasing Dreamshine Services.

Before allowing the use of Dreamshine Services, we may require you to provide additional information to verify your identity or address, or to manage risk, such as your date of birth, national ID number, nationality, and other identifying information. We may also obtain information about you from third parties, such as credit bureaus and identity verification services.

When using Dreamshine Services, we will collect information about your transactions and other activities on our site or through our services. We may also collect information about your computer or access device for fraud prevention purposes. Finally, we may collect additional information about you through other means, such as interactions with our customer support team, survey responses, or interactions with our corporate family and other companies.

How We Use Cookies

When you access our site, we and companies we hire to monitor site usage may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you log in to your account or use the Dreamshine Services. This cookie helps us recognize you if you visit multiple pages during the same session, so you don’t have to re-enter your password on each page. This cookie expires and ceases to be effective once you log out or close your browser.

We also use more persistent cookies for other purposes, such as displaying your email address in our login form so you don’t have to retype it every time. Our cookies are encoded so that only we can interpret the stored information. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our site. We and our service providers also use cookies to customize our services, content, and advertising; to measure the effectiveness of promotions; and to promote trust and security.

You may encounter third-party cookies when using Dreamshine Services on certain websites not under our control (for example, if you view a web page created by a third party or use a third-party application, that page or app may place a cookie).

Google Remarketing

We use Google AdWords Remarketing to display ads on partner sites across the web. This feature allows us to identify that you visited our site so Google can display our ads on various websites. Multiple third-party vendors, including Google, purchase advertising space on websites. We may contract Google to display our ads on those sites. To identify your visit to our site, both Google and other vendors use cookies as described in the "How We Use Cookies" section. You can opt out of Google's use of cookies by accessing the Ads Preferences Manager.

How We Protect and Store Personal Information

Throughout this policy, we use the term “personal information” to refer to data that can be associated with a specific person and used to identify that person. We do not consider anonymized data, which cannot identify a specific user, as personal information.

We store and process your personal information on our servers and protect it through physical, electronic, and procedural safeguards. We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and allow access to personal information only to employees who need it to perform their job duties.

How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

• Provide the services and customer support you request;

• Process transactions and send notices about your transactions;

• Resolve disputes, collect fees, and solve problems;

• Prevent potentially prohibited or illegal activities and enforce our User Agreement;

• Customize, evaluate, and improve our services, content, and website layout;

• Send targeted marketing, service update notices, and promotional offers based on your communication preferences;

• Compare information for accuracy and verify it with third parties.

Marketing

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with data we collect from other companies to enhance and personalize our services, content, and advertising. If you do not wish to receive our marketing communications or be included in our ad personalization programs, simply let us know by email or click the unsubscribe link provided in all our emails.

How We Share Personal Information with Other Parties

We may share your personal information with:

• Members of the Dreamshine corporate family to provide joint content, products, and services (such as registration, transactions, and customer support); detect and prevent illegal actions and violations of our policies; and make joint decisions about products, services, and communications. They will only send marketing communications if you have requested their services.

• Service providers under contract who assist with our business operations (e.g., fraud prevention, billing, marketing, tech services). These service providers are required to use your information only in connection with the services they perform for us.

• Companies we plan to merge with or be acquired by. (In the event of a merger, the new entity will be required to follow this privacy policy with respect to your personal information. If your information is to be used contrary to this policy, you will receive prior notice.)

• Law enforcement, government officials, or other third parties when:

  • We are required to do so by subpoena, court order, or similar legal process;

  • We must comply with law or credit card association rules;

  • We are cooperating with ongoing investigations;

  • We believe in good faith that the disclosure is necessary to prevent physical harm or financial loss, report suspected illegal activity, or investigate violations of our User Agreement.

• Other third parties with your consent or at your direction.

Please note that these third parties may be located in countries with less stringent data protection laws than your own. When we and a partner jointly promote our Services, we may disclose certain personal information (such as name, address, and username) of those who sign up as a result of the promotion, solely for the purpose of assessing the results of the campaign. The partner is not permitted to use this information for any other purpose.

Dreamshine will not sell or rent any of your personal information to third parties in the normal course of business and will only share your personal information as described in this policy.

If you sign up with Dreamshine through a third-party site or app, any information entered on that platform (and not directly on the Dreamshine site) will be shared with the owner of that site or app, and may be subject to their own privacy policies.